Click on the “My Account and Ward” link in the top right of the page and then click the “Account Settings” menu option.
3. Click on the “Forgot your username?” link.
4. Click on the “Membership Record Number (MRN)” option and enter your Membership Record Number (MRN) and your birth date information. Click the “Recover” button. If you do not know your membership record number, you can look it up on the LDS Tools app or ask your ward clerk.
Sign in to your BYU account using your existing credentials. If the LDS Account is displayed under your “Linked Accounts” then proceed to step 8. Otherwise go to “How do I link my LDS Account to my BYU Account?” and start with step 3.
Click on the “X” icon to the left of the linked LDS Account (you will need to unlink it and then link it again)